Product development and supply chain enquiries

Customer support

Talk to the right MUYORI contact.

Use WhatsApp for a quick product conversation, email for documents, or the buyer form when you already have specifications and quantities.

CONTACT OPTIONS

Choose the channel that matches the request.

Complex quotations, testing files and artwork reviews may continue by email so the project record stays clear.

WhatsApp

Start a direct conversation about products, MOQ, samples, packaging or your target market.

Chat on WhatsApp

Email

Use email for specifications, quotations, labels, testing questions and project documents.

[email protected]

Buyer brief

Send your company, market, sales channel, target quantity and required product format in one structured request.

Submit a detailed brief

BEFORE YOU MESSAGE

A few details help us answer usefully.

You do not need a finished specification, but the destination market and intended channel should be included when possible.

01

Product

Product name, size, material or a link to the format you are comparing.

02

Market

Destination country, sales channel and any required platform or label information.

03

Quantity

Sample request, pilot order or estimated recurring volume.

04

Need

Quotation, sample, packaging customisation, documents or distribution discussion.

COMMON QUESTIONS

What happens after you contact us.

Is WhatsApp monitored as a live chat?

WhatsApp is a direct business contact channel, but an immediate response is not guaranteed. Leave your company, country and request so the right follow-up can be prepared.

Can I request a sample or quotation?

Yes. Include the product, destination market, estimated quantity and target specification. Sample availability, costs and freight are confirmed before anything is arranged.

Can I send files through WhatsApp?

Use WhatsApp for the first conversation. Specifications, artwork, reports and other project files are better exchanged by email after the request has been identified.

Will MUYORI ask for payment in the website chat?

No payment is collected through the website support panel. Commercial terms and payment instructions must be confirmed through the formal project process.